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What Our Legal Terms Mean for You

Using jiliwin means these terms apply to your account, your transactions through bKash, Nagad, or Rocket, and your access to the platform — subject to your local law and eligible regions. Read through each section so you know exactly where you stand.

Bangladesh-Region TermsbKash, Nagad, Rocket CoveredAccount Access RulesPolicy Contact Available
jiliwin What Our Legal Terms Mean for You
ACCOUNT AND DATA STANDARDS

How We Handle Your Account Data

Your account information — including the mobile wallet number you register and your transaction history — is held according to our data retention policy. We do not share wallet identifiers like your bKash or Nagad number with third parties outside of what is needed to process your transaction. Access to your own data can be requested through support at any time.

Data Retention

We keep account and transaction records for the period required by our operating policy. You can request a summary of the data we hold on your account by contacting support directly.

Cookie Use

This platform uses cookies to keep your session active and to remember preferences like your last-used wallet type. You can adjust cookie settings in your browser, though some account features may not work without session cookies.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any change to your linked bKash, Nagad, or Rocket wallet requires re-verification through the same number before it takes effect.

Policy Change Requests

If you believe information we hold about you is incorrect, or you want to request deletion of your account data, contact support with your registered wallet number. We will confirm the outcome in writing.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how these terms apply to your account, a dispute about a wallet transaction, or a request to review a policy decision, our support team handles those directly. Reaching us through live chat connects you to the same team that processes bKash and Nagad account queries — no separate legal queue.

Team online

Live Chat

Open the chat window on any page to reach account support. Policy questions, wallet disputes, and eligibility queries are all handled here without a separate process.

Email Support

Send detailed policy or account questions to our support address listed in your account settings. Include your registered wallet number for faster account matching.

Account Help Centre

The help section inside your account covers common policy questions, including how wallet verification works and what happens when a transaction is flagged for review.

Legal Questions We Hear Most Often

These cover the policy situations that come up most often for accounts in supported Bangladesh regions.

They apply if you are in a region where access is permitted under local law. We do not determine your eligibility — you need to confirm that online betting is lawful in your specific location before using your account.

Yes, wallet transactions through bKash, Nagad, and Rocket are covered by the payment terms within this policy. The same legal conditions apply regardless of which wallet you use to fund your account.

We retain transaction and account records for the period specified in our data policy, even after account closure. You can request details of what we hold and ask for deletion where our policy permits it.

Contact support through live chat or email with your registered wallet number and the transaction reference. Policy disputes are reviewed by the same team that manages bKash and Nagad account queries.

Changes are published on this page. We aim to notify registered accounts before significant changes take effect, but the publication date on this page is the authoritative record of when updated terms apply.

Creating multiple accounts, providing false wallet details during verification, or attempting to circumvent the OTP security step are all violations. Confirmed breaches can lead to account suspension pending review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.