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How jiliwin Handles Your Personal Information

When you open an account with us and use payment options like bKash, Nagad, or Rocket, you share certain personal data.

Account data protectionPayment info handled securelyYour right to access and deleteBangladesh-relevant eligibility applies
jiliwin How jiliwin Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Support Reach us directly through the live chat on site. Our support team can handle privacy queries, data access requests, and account-linked payment questions during available hours.
Email Privacy Request Send a written data request or privacy concern to our support email address. We aim to respond to all privacy-related emails within a reasonable timeframe.
Account Help Centre Log into your account and head to the Help section. You can raise a support ticket specific to your data, wallet history, or account access from there.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which pages get the most use. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security Practices

Your account is protected with password hashing and OTP verification on login. Unusual access — like a new device or unfamiliar IP — triggers an additional check before entry is allowed.

Data Retention and Deletion

You can request deletion of your account data by contacting support. Transaction records linked to bKash, Nagad, and Rocket may be retained for the minimum period required under applicable regulations before full deletion.

Your Rights and How to Use Them

You have the right to access the personal data we hold, correct inaccuracies, and request deletion. Submit a request through the Help Centre or via email and we will respond in writing.

Common Questions About Your Privacy

We collect your name, contact details, and login credentials at registration. When you deposit via bKash, Nagad, or Rocket, we log the transaction reference to verify and credit your account.

No. We never store your mobile wallet PIN, password, or bank login. Payment verification uses the transaction reference only, not your wallet credentials.

Yes. Log into your account, go to the Help Centre, and raise a data access request. You can also email our support team and we will respond in writing.

Transaction records tied to bKash, Nagad, and Rocket payments are kept for the minimum period required by applicable financial regulations, then deleted or anonymised.

We do not sell your personal data. Data may be shared only with payment processors necessary to complete your deposit or withdrawal, and only to the extent required.

Contact support via live chat or email with a deletion request. Some transaction data may be retained for the regulatory minimum period even after account deletion.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.